What payment methods do you accept?

We accept the following credit/debit cards: Visa, Mastercard, Discover, American Express, and Diner's Club International (DIC).

We also accept the following mobile payments: PayPal, Venmo, Apple Pay, Google Pay, and Shop Pay.

Delivery

When will I receive my order?

For Stickers:

All stickers are shipped either the day you place your order or the following business day, depending on the time your order was placed. Stickers are shipped separately from all other items.

Standard shipping at checkout does not include tracking. If you would like to include tracking, please select either USPS Media Mail or USPS Priority Mail at checkout.

For all other items:

It takes 2-7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but typical shipping times are:  

USA: 3-​4 business days
Canada: 3-4 business days
All Other International: 5-15 business days 

Where will my order ship from?

All stickers are shipped from Sacramento, California in the United States.

For all other items, we work with an on-demand order fulfillment vendor with facilities worldwide!

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise — ​If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at hello@stfuapparel.com with your order number. 

If you did find a mistake in your delivery address, please reach out to us right away at hello@stfuapparel.com so we can correct the address before it ships. If the order ships with an address entered incorrectly at checkout we can send you a replacement order, but the new order would be at your expense.

I received my items but they arrived separately. Why is that?

Since we use a print-on-demand vendor, some items may be fulfilled in various locations, arriving separately to you. Additionally, stickers are shipped from Sacramento, CA directly, so you will always receive your stickers separately from other items.

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand vendor. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!  

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@stfuapparel.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@stfuapparel.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution right away!

Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

Returns 

What’s your return policy?

Please see our return and refund policy here.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at hello@stfuapparel.com with photos of wrong/damaged  items, and we’ll sort that out for you. 

You can also find more information on our Return and Refund Policy page here.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every clothing item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@stfuapparel.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Any other questions?

Get in touch with us hello@stfuapparel.com and we'll get back to you right away!